In the relationship between your entity and Hotjar, you are responsible for your end user`s personal data (provided you identify some of them) and Hotjar is the data processor. Hotjar`s customer information is stored in the European Union. In some limited cases. B, customer information may be transferred to the United States or other countries where data protection legislation is different from the legislation in which you live. Hotjar has appropriate security measures in place to require that your personal data remain protected and requires our third-party suppliers and partners to also have appropriate security measures in place. More information can be provided on request. This meant that new rules would apply with regard to the collection, monitoring or processing of personal data of interested persons and EU-based clients. PII data is automatically made anonymous on your end-user`s page, so that data containing PIIs never reaches Hotjar servers for thermal maps, records and incoming comments. For the purposes of this privacy policy, „personal data“ means any information relating to an identified or identifiable individual (or, if applicable, a household); an identifiable individual is a person who can be identified directly or indirectly, including by reference to an identifier such as a name, identification number, location data, online identifier or one or more factors specific to that individual`s physical, physiological, genetic, intellectual, economic, cultural or social identity. Personal data also contains an equivalent definition in the applicable law.

Yes, yes. If we change our terms of use, we will notify our customers in advance of the changes made by email. This is sent to the email address associated with your Hotjar account. We will always issue a written notification on hotjar.com 30 days before these changes come into effect. As part of the provision of our service, Hotjar may process personal data on your behalf. In order to outline the details of how we process this processing and our obligations, as well as the obligations of our users/clients, we have developed a data processing agreement (DPA) that we conclude free of charge with anyone who uses and claims our service. This document is part of a service contract with Hotjar (as a data processor) and our users/customers (as controllers). The data protection authority reflects the consent of the parties to the processing of personal data used by our service. The data processed by Hotjar for a Hotjar-compatible website is processed by us on behalf of our client and our privacy practices are subject to the contracts we have with our customers, not this privacy policy.

  Posted in: Allgemein